Some merchandise sold by Price Rite Furniture may include a manufacturer warranty.
Price Rite Furniture does not provide an independent product warranty unless specifically stated in writing.
Manufacturer warranty coverage, duration, exclusions, claim requirements, and available remedies are determined by the manufacturer.
Manufacturer Warranty Coverage
A manufacturer warranty generally applies only to qualifying defects involving:
- Materials
- Workmanship
- Manufacturing defects
- Other conditions specifically covered by the manufacturer
Warranty coverage may vary by product, manufacturer, and furniture category.
Customers should review any warranty information provided with the merchandise or contact Price Rite Furniture if they have questions about possible manufacturer coverage.
Price Rite Furniture's Role
If you believe your merchandise has a manufacturer defect, please contact Price Rite Furniture.
We may assist with:
- Reviewing the issue
- Collecting claim information
- Requesting photographs or video
- Submitting information to the manufacturer
- Communicating manufacturer instructions
- Coordinating an approved manufacturer remedy when applicable
Price Rite Furniture does not determine whether a manufacturer warranty claim is approved.
The manufacturer makes the final decision regarding warranty eligibility and available remedies.
Price Rite Furniture does not guarantee that a manufacturer will approve a claim.
Reporting a Possible Manufacturer Defect
Customers should contact Price Rite Furniture as soon as reasonably possible after discovering a possible manufacturer defect.
Please be prepared to provide:
- Order number or invoice number
- Customer name
- Product information
- Description of the issue
- Clear photographs
- Video when requested
- Photographs of labels or manufacturer information when requested
- Any other information required by the manufacturer
Failure to provide requested information may delay the claim process.
Manufacturer Inspection
Some manufacturers may require an inspection before making a warranty decision.
Depending on the manufacturer and type of merchandise, inspection may involve:
- Photographs
- Video
- Remote review
- In-person inspection
- Additional documentation
The manufacturer's inspection and claim procedures must be followed when required.
What Is Generally Not Covered
Manufacturer warranties typically do not cover damage or conditions caused by:
- Normal wear and tear
- Scratches
- Dents
- Chips
- Cuts
- Tears
- Punctures
- Stains
- Spills
- Burns
- Water damage
- Customer-caused damage
- Misuse
- Abuse
- Negligence
- Accidents
- Damage caused by children or pets
- Moving furniture after delivery
- Relocation
- Customer transportation
- Improper assembly
- Improper installation
- Improper use
- Improper cleaning
- Improper maintenance
- Failure to follow care instructions
- Exposure to direct sunlight
- Fading
- Discoloration
- Excessive heat
- Moisture
- Humidity
- Environmental conditions
- Excessive weight
- Improper weight distribution
- Alterations
- Modifications
- Disassembly by the customer or another party
- Repairs performed by unauthorized persons
- Damage occurring after delivery or pickup that is not caused by a manufacturer defect
Fabric & Upholstery Conditions
Depending on the manufacturer, the following may be considered normal wear or product characteristics rather than defects:
- Fabric stretching
- Pilling
- Wrinkling
- Fading
- Shrinkage
- Compression of cushions
- Softening of cushions over time
- Variations in fabric texture or appearance
Coverage is determined by the manufacturer.
Natural Material Variations
Natural materials may contain normal variations that are not considered manufacturing defects.
This may include variations in:
- Wood grain
- Wood color
- Leather texture
- Leather markings
- Marble
- Stone
- Fabric
- Pattern
- Texture
- Finish
- Color tone
Natural variations do not necessarily indicate defective merchandise.
Mattresses & Foundations
Mattresses and foundations may include manufacturer warranty coverage for qualifying defects.
Comfort preference is not considered a manufacturer defect.
After the applicable cancellation period, mattresses and foundations are not eligible for return or exchange because of:
- Firmness preference
- Softness preference
- Comfort preference
- Size preference
- Change of mind
If a mattress or foundation has a qualifying manufacturer defect, the claim will be handled according to the manufacturer's warranty terms.
Missing Parts or Hardware
If manufacturer-supplied parts or hardware are missing, please contact Price Rite Furniture.
We may assist with requesting replacement parts or hardware from the manufacturer when available.
For local orders, applicable arrangements will depend on the circumstances and manufacturer policy.
For export orders, customers are responsible for arranging and paying for pickup, freight, shipping, courier, or other transportation required to receive replacement hardware or parts unless the manufacturer specifically covers those costs.
Manufacturer Warranty Remedies
If the manufacturer approves a warranty claim, the manufacturer may authorize one or more of the following:
- Repair
- Replacement parts
- Replacement hardware
- Replacement merchandise
- Product exchange
- Another manufacturer-authorized remedy
The remedy selected is determined by the manufacturer.
Customers are not automatically entitled to a refund because a manufacturer warranty claim is approved.
Replacement Merchandise
If replacement merchandise is authorized, availability may depend on current manufacturer inventory.
If the original product is no longer available, the manufacturer may determine what alternative remedy is offered.
Price Rite Furniture does not control manufacturer inventory or warranty replacement decisions.
Delivery, Pickup, Freight & Labor Costs
Manufacturer warranty coverage does not automatically include:
- Delivery charges
- Pickup charges
- Freight charges
- Shipping charges
- Courier charges
- Labor charges
- Installation charges
- Inspection charges
- Service charges
Whether these costs are covered depends on the manufacturer.
If a charge applies through Price Rite Furniture, the customer will be informed before the service is arranged whenever practical.
Export Warranty Claims
Export customers may submit eligible manufacturer warranty claims through Price Rite Furniture.
The same manufacturer approval process applies.
If the manufacturer provides replacement parts, hardware, or merchandise, the export customer may be responsible for arranging and paying for:
- Pickup
- Freight
- International shipping
- Courier service
- Delivery
- Other transportation costs
unless the manufacturer specifically agrees to cover those costs.
Transportation damage occurring after merchandise has been released to a freight forwarder, carrier, shipping company, or authorized pickup person is not considered a Price Rite Furniture warranty issue and must be handled through the applicable carrier or freight-forwarder claim process.
Warranty Claims Are Separate From Returns
Manufacturer warranty claims are separate from ordinary returns, exchanges, and change-of-mind requests.
A customer cannot use the manufacturer warranty process to obtain a return or exchange for:
- Change of mind
- Style preference
- Size preference
- Color preference
- Fit
- Comfort preference
- Normal wear and tear
No Independent Price Rite Furniture Warranty
Unless specifically stated in writing, Price Rite Furniture does not provide an additional or independent warranty beyond any applicable manufacturer warranty.
Questions About a Warranty Claim
If you believe your merchandise may have a manufacturer defect, please contact Price Rite Furniture during normal business hours.
Please have your order or invoice information available.
Office: 954-989-5543
WhatsApp: 954-999-9123
Website: www.priceritefurniture.com